1. Introduction
1.1 These Terms and Conditions govern the use of the Trade Intelligence Service ("the Service") provided by Customs Manager Ltd ("the Company"). By subscribing to or using the Service, you agree to comply with these terms.
1.2 The Company reserves the right to modify these terms at any time. Continued use of the Service constitutes acceptance of any changes.
2. Websites
2.1 Customs Manager Ltd operates two websites: www.customsmanager.org and www.customsmanager.info.
2.2 The dedicated website for trade intelligence services is www.customsmanager.info.
2.3 By using and/or submitting an order through these websites, you signify your understanding of and agreement to these Terms and Conditions and the Customs Manager Ltd Privacy Policy. If you disagree, please discontinue using our websites immediately.
3. Online Ordering of Our Services
3.1 Submitting Your Order
By placing an order through www.customsmanager.info, you offer to subscribe to or purchase selected trade intelligence services, such as weekly updates, paywall-free access to expert blog entries, and free or discounted services (e.g., bespoke advisory, consultancy, training, and customs clearance).
We will confirm receipt of your order as soon as possible; however, this does not confirm acceptance of your offer.
Customs Manager Ltd will email you separately to confirm or decline your order. The Company reserves the right to accept or reject any order.
If you do not receive confirmation, please get in touch with us through our support channels.
3.2 Contract Formation
No contractual obligations arise until Customs Manager Ltd confirms acceptance of your order.
Any resulting contract is between you and Customs Manager Ltd for the relevant trade intelligence services.
3.3 Use of Personal Data
Any personal data collected while using www.customsmanager.info will be handled in accordance with our Privacy Policy, available on www.customsmanager.org.
Your details, including name, address, and payment information, will be securely stored for subscription purposes.
By placing an order, you consent to receiving service-related communications via email, including order confirmations and occasional surveys. You may opt out of marketing communications at any time.
4. Pricing and Payment
4.1 Pricing
Unless stated otherwise, all prices on www.customsmanager.info exclude applicable taxes and fees, which may be added at checkout. By purchasing any of our paid plans, you acknowledge that taxes may be automatically added to the checkout amount for all online transactions, regardless of your location or legal requirements. You agree that any taxes, once paid, cannot be refunded.
If a pricing error occurs, the Company will contact you to confirm whether you wish to proceed with the purchase at the correct price.
A service fee may be charged by the payment processing provider, which is outside the control of Customs Manager Ltd.
Prices can be modified anytime, although we will undertake best efforts to notify you of price changes as early as possible.
4.2 Payment Methods
Payments can be made securely via credit card, debit card, or PayPal on www.customsmanager.info.
Where payment by invoice is requested, immediate access to the paid plan will not be provided. Access will only be granted once the payment has been received and processed.
All transactions are encrypted using Secure Socket Layer (SSL) technology for security and compliance with PCI DSS standards.
4.3 Subscription and Payment Terms
The service offers free and paid subscription plans detailed on the website.
Payments must be made in full and in advance unless otherwise agreed.
The Company reserves the right to suspend or terminate access if payment is not received.
No refunds are provided for any payments made, especially when cancellations occur before the agreed-upon subscription's full term ends.
5. Service Description
5.1 The Service provides access to trade intelligence updates, reports, and analysis on customs, export controls, and sanctions.
5.2 Membership tiers include:
• Standard Membership: Free upon sign-up.
• Premium Membership: Paid options with additional features.
5.3 Content is for informational purposes only and does not constitute legal or professional advice.
5.4 Weekly updates are provided through the following publications:
The Customs Watch EU & UK: Covers customs regulations and trade policy for the EU and UK.
The Export Control & Sanctions Watch: Focuses on global export controls, sanctions regimes, and compliance requirements.
The Customs Watch USA: Provides insights into U.S. customs regulations and enforcement trends.
5.5 Weekly updates are issued within seven days (Monday to Sunday), excluding August and the last two weeks of December. Additional blackout periods may be defined at the Company’s discretion.
6. User Obligations
6.1 Subscribers must provide accurate and up-to-date registration details.
6.2 Users may not reproduce, distribute, or resell content from the Service without written permission.
6.3 Each subscription grant is used by the individual subscriber only. Sharing access or content with non-subscribers is prohibited.
6.4 Subscribers must comply with applicable laws and regulations.
7. Intellectual Property
7.1 All content remains the intellectual property of Customs Manager Ltd.
7.2 Users are granted a non-exclusive, non-transferable license for personal or internal business use.
7.3 Unauthorised reproduction or distribution is strictly prohibited.
7.4 The Client acknowledges that Customs Manager Ltd owns the copyright in the provided information unless other sources are identified.
8. Disclaimer and Limitation of Liability
8.1 The Company makes no warranties regarding the information's accuracy, completeness, or reliability. The information provided on www.customsmanager.info is for general informational purposes only and does not constitute legal advice. The interpretation and application of laws may vary depending on the specific circumstances of each case. Accordingly, this information should not be relied upon as a substitute for obtaining professional legal or other expert advice tailored to your specific situation. The Company strongly recommends consulting with a qualified professional before making any decisions or taking any actions based on the information provided.
8.2. The Company shall not be held liable for any decisions made or actions taken by any party in reliance on the information contained in this document or any other document or online resource provided by The Company
8.3. The Company is not liable for any loss or damage resulting from reliance on the Service. In particular, The Company disclaims any liability for any direct, indirect, incidental, consequential, special, or exemplary damages, including but not limited to loss of profits, revenue, business opportunities, or data, even if the Company has been advised of the possibility of such damages.
8.4. The Service may include links to third-party websites, for which the Company assumes no responsibility.
While Customs Manager Ltd makes reasonable efforts to ensure the accuracy and completeness of the information provided, users are solely responsible for exercising their own judgment and discretion when relying on such information.
9. Termination, Cancellation and Refund Policy
9.1 Cancellation terms depend on the subscription period, but you can cancel your subscription at any time.
9.2. Upon cancellation, you will only be charged for the current billing period, and no further charges will occur once the period ends.
9.3. Cancellation is done through the subscriber's online account.
9.2 The Company reserves the right to terminate access if a user violates these Terms and Conditions.
9.3. The Company may offer a free trial period. If you do not cancel within the free trial period, we assume you wish to move to a paid plan and will process your payment and convert your free trial into a paying contract.
9.4. Where you are entitled to a 14-day 'cooling-off' period during which you may cancel your subscription and receive a full refund, please note that where you access our digital content before the end of the 14-day cooling-off period, you agree to waive this right. By subscribing to a paid plan with us, you acknowledge that you waive your right to a cooling-off period, and we will begin delivering the content to you immediately.
9.5. The cooling-off period does not apply to plans with durations shorter than 14 days. Please note that, as a general rule, we do not offer refunds once a purchase is made. Therefore, we encourage you to carefully review all details before entering your payment information to ensure you are comfortable with your subscription. If you have any questions or concerns, our team is always available to assist you.
10. Invoices
10.1 Invoices for monthly or annual subscriptions shall only be issued upon request, in order to minimize administrative costs. Notwithstanding the foregoing, it is important to note that such a request will not grant immediate access to the paid plan. Access will only be granted once payment has been received and processed.
10.2 Invoices shall be issued at the end of the month for the subscription that has occurred during the current month.
11. Governing Law and Jurisdiction
11.1 These Terms and Conditions shall be governed by, and construed in accordance with, the laws of England and Wales.
11.2 Any dispute arising from or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Information
For any queries or concerns relating to the Service, please contact:
Customs Manager Ltd
66 Long Lane, London, EC1V 8AZ
Email: info@customsmanager.org
Website: www.customsmanager.info
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