UK SPS: Contact points for urgent BTOM queries

Contact points for urgent border target operating model (BTOM) queries   

Any urgent BTOM import queries for plants and plant products across England and Wales should be directed to the Animal and Plant Health Agency (APHA), by email, in the first instance: phsi-importers@apha.gov.uk  

Alternatively, you can contact them by telephone: +44 (0) 3000 200 301       

Any urgent BTOM/import queries for animal products should be directed to the Port Health Authority (PHA) at your nominated Border Control Post (BCP). Find your PHA contact details at your nominated BCP on this map.       

If you need technical help with IPAFFS you should call the Animal and Plant Health Agency (APHA) helpline on 0330 041 6999 or email APHAServiceDesk@apha.gov.uk    

Guidance on identifying and correcting data inconsistencies which may result in a delay in the release of your consignments can be accessed at https://www.gov.uk/guidance/importing-sps-controlled-goods-that-interact-with-alvs    

Any urgent BTOM/import queries for plants and plant products across England & Wales should be directed to the Animal & Plant Health Agency (APHA), by email, in the first instance: phsi-importers@apha.gov.uk    

Would you prefer a more direct approach? The Animal & Plant Health Agency (APHA) is just a phone call away at +44 (0) 3000 200 301.   

Any urgent BTOM/import queries for animal products should be directed to the Port Health Authority (PHA) at your nominated Border Control Post (BCP).   

Find your PHA contact details at your nominated BCP on this map.